We do not offer refunds for video production once the team has started filming your video. This is because we pay our staff to do the work for you so we would actually lose money. If you send our support desk a request to cancel a video BEFORE we start shooting, we will provide a refund on your order no questions asked.
What we do offer is a satisfaction guarantee, if your not happy with your video we will do (1) edit to redo the video with an updated script and suggestions you provide (in an email), we want you to be happy with your final product.
Our customers love their videos, we have completed over 3,000 videos so far, we're confident you will love yours too.
If you have any questions just email us at the Support Desk or contact us on the Live Chat button on the homepage.